Financial services and Insurance

Provide an advanced roadside assistance to support customers agents and elevate customer satisfaction.

Since 2016 we have managed our client’s roadside assistance. First through a hybrid solution collaborating with an american platform, then replacing it with integrating our product TalkActive, the hybrid voicebot platform now powered by LLM applications. Currently, our service with TalkActive is active in Italy and France and recognized as the best performer in our client’s Group.

TalkActive streamlines all the process and accelerates responses and the taking charge of emergencies. This hybrid conversational IVR manages emergency requests automatically and collects information such as the customer's license plate, to verify insurance coverage and if that type of service is associated with the insurance, etc. TalkActive performs all the verifications up to the dispatching of emergency assistance. It subtracts 75% of the minutes of conversation with the operator and this determines a reduction in costs for the client. In the meantime, the interaction with TalkActive reveals high levels of customer satisfaction.