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News
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How GenAI chatbots’ integration reshapes Customer Service operating model
Traditional AI canned responses are not enough anymore: the combination with GenAI chatbots is key in redefining the entire operating model of customer support, for a truly...
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What is the role of customer service for business growth?
Customer service plays a crucial role in shaping the marketing, sales, and support strategies of businesses.
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Cutting-edge technologies to unlock your Customer Management excellence
Explore the transformative pillars of Customer Management (CM) technologies that are reshaping how enterprises connect with their customers.
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Facing challenges and seizing opportunities of Generative AI in Customer Services
GenAI is a crucial corporate asset that, to fully leverage its potential, necessitates awareness and expertise.
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People's Voice 2023
Explore the insights in our People's Voice 2023 report, uncovering digital trends, behaviours, and user needs derived from both our qualitative and quantitative research. Take a...
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Celebrating 20 years of Innovation
A toast to the journey we've travelled together and to all that lies ahead: here's to new adventures and an even more exciting future.
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The world's first automotive Metaverse Store: a human-driven digital customer experience
Stellantis Metaverse-Store is the world’s first shop in the automotive sector that combines augmented reality with sales, offering a unique and user-friendly experience for...
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The new Digital Hub of Snam to enable collaboration through digital touchpoints.
A new collaborative model between Business, IT, and development to enhance the management, efficiency, and results of the entire digital ecosystem.
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Davide Brandini is our new Head of Telco & Media Market Europe
We bring the Next Generation of Customer Experience services to the European market
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Attoma/Assist Digital strengthens its strategy and turns to the industrial sector with the arrival of Andréa Donadel as Managing Director
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People's Voice 2022
Discover how a brand can improve the relationship with its customers, starting from what people's real needs are. Have a look at the digital trends we identified over the last...
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Virgin Fibra Italy, the brand new Virgin Company, chooses Assist Digital for Customer Care
The Virgin brand innovates the Italian broadband market by launching the Virgin Fibra’s offer, a connectivity network made without copper, entirely made in optical fiber straight...
