Intelligent Operations for CX
Read the report - Europe and the Nearshore 2025 - by Peter Ryan Strategic Advisory.
As highlighted in Europe and the Nearshore 2025 by Peter Ryan Strategic Advisory, intelligent operations, AI and data-driven models are reshaping onshore and nearshore contact centres, moving from reactive service models to adaptive, value-driven CX ecosystems.
Download the full report to explore the key trends redefining contact centre strategies and discover how technology, processes and people can work together to deliver scalable performance without losing the human touch that makes customer experience truly effective.
