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We are an international Customer Experience service provider, specialized in designing and managing the customer experience across all channels. We leverage innovation to improve customer experience and business performance. With over 3,000 employees and active services in 7 countries, we now represent a unique combination of CRM Multichannel Operation, User Experience Design and Technology expertise.
people wordwide
multichannel contact center
international clients
employees in Albania
digital projects
languages used by our Albanian team
We manage interactions with end customers through multiple channels – voice, chat, email, messaging and social networks. We integrate Robotic Process Automation and AI to manage customer requests, and automate some front and back end processes. To ensure an exceptional Customer Experience we hire, train and retain the best people.
We are User Experience design pioneers. Thanks to our User Centred Design and Design Thinking methodologies we transform business ideas into successful digital services.
We design, develop and manage digital solutions and IT infrastructures, using a wide range of development languages, frameworks and platforms. We build websites, mobile applications and manage digital services for major companies in Italy and Europe.
Our certified, multidisciplinary team plan and orchestrate from CRM and contact strategy to campaign delivery and Customer Journey design, using Data Analysis to measure performance and identify areas for improvement. Our Marketing Automation Factory, based on Adobe, Oracle and Salesforce platforms, delivers multilingual and multichannel campaigns across 15 EMEA countries.
As part of our international expansion, we are building a team of excellence in our new office in Tirana. If you want to be part of a company at the forefront of digital innovation, working as an agent, supervisor, or staff person, apply now.
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