Innovation. Operational excellence. Digitalisation. They’re in our DNA. Our Customer Management Services help our clients improve their Customer Operations now, and in the future.
Overview
We manage interactions with end customers through multiple channels – voice, chat, email, messaging and social networks. To ensure we can offer an exceptional Customer Experience, we hire, train and retain the best people. We integrate robotic process automation and AI to manage customer requests, and automate some front and back end processes. Our continuous improvement methodologies mean we are able to identify and implement enhancements to your services.
Our Hybrid Service combines human power and Artificial Intelligence to deliver great service, while saving you money. This service model uses AI tools to help people work better together and on their own, and improve the quality of their output. Voicebot, Chatbot, Robotic Process Automation and intelligent agent support tools mean you can offer high quality, cost effective 24/7 services.
To help our clients gain exceptional results from Customer Operations, and to deliver the best service, we have designed and developed a range of tech based solutions. These include:
With 10 contact centres, inshore and nearshore, more than 3,000 people and a deep knowledge of Customer Experience, we can provide our clients with industry leading performance. We offer multilingual and multichannel services in pre sales (marketing, communication, lead generation) and post sales (Customer Care, Customer Retention, credit collection) processes. Our outsourcing services are strongly focused on digital communication where we have built an exceptional experience using the following channels:
Our strong Customer Centric culture, backed by the passion and the professionalism of our people, lets us deliver the best human interaction, and a memorable experience for your customers. Though we rely on technology and digital solutions, it’s our people who build a great service experience.
We support our clients during every phase of the Customer Life Cycle, improving business performance and optimising Customer Experience.
