We worked with Mediolanum’s family bankers to design an intranet that would match their needs and be simple for the company to manage.
The challenge
Mediolanum, an Italian bank, insurance and asset management provider, needed to improve its intranet for financial promoters. There were several areas that needed major overhaul: content and tools weren't easily organised, the operation and updating were both difficult, and the communication channels and editing formats were ineffective. In addition, the communication and operation sections were totally disconnected.
Services provided
Our approach
The intranet was redesigned with a focus on users and their needs. More than 1,500 financial promoters were involved in the process with several different user centred design surveys. The feedback enabled us to create a tailored platform that matched end users’ needs. The intranet is now a complete, accessible and easily edited solution, supplemented with a dashboard to assist operation.
Outcome
The editable contents have been linked with the operational tools, and each page has been conceived as an access point rather than a final page. The content reorganisation also allowed individual family bankers to save time in their daily activities. This important achievement consolidated the cooperation between us and Mediolanum, and led to the implementation of more than 30 other projects.
