Hera provides utility and environmental services to over four million Italians. We collaborated with them to develop their online services portal and iOS and Android apps, for private and business users.
The challenge
Our long term objective for Hera Group is to guide and support them in introducing new services, and facilitate User Experience by implementing innovative digital tools. We also provide experience in both analysis and technical implementation.
Services provided
Our approach
The challenge was to offer to users a tool that would let them manage their supplies, even on the move. Managing consumption, self readings, online bill payment are just a few of the new features introduced. We have continued to develop features, adopting Agile, Waterfall and Scrum methodologies - chosen according to the requirements, implementation time and other suppliers’ involvement.
Outcome
Thanks to the tools we developed, Hera customers can now view and pay online bills and invoices, see their consumption and dedicated offers, manage their contracts and update meter self reading. If necessary, they can request assistance with a call me back feature.
