BTicino is a leading manufacturer of electric components and appliances. We collaborate with them to develop solutions including Chatbots, apps and other digital tools.
The challenge
BTicino’s product range includes devices for electric power distribution, communications, and power, sound, air and security control instrumentation. Our task was to develop a series of domestic appliances that are able to leverage the capabilities of the mobile world. Our work has revolved around providing User Test, Design and Software Development services.
Services provided
Our approach
We partnered with UXAlliance, a global network of 25 leading UX companies, to develop, carry out and supervise tests in China, France, the UK and Italy using the User Centred Design methodology. We took a progressive approach, distinguished by an international footprint.
Outcome
This international User Test was successfully carried out in just one month, with us supervising all tasks in four countries. We created a final report in multimedia format, developed on an appropriate module structure which clearly explained all results in their relevant context.
