We support our clients in designing, planning and managing every phase of their customers’ journey, both on the strategic and delivery side. We design their end-to-end CRM strategies and deliver plans, and we help them make every single lead a profitable one.
We are one of the leading companies in Europe in User Experience Design: from the analysis of user behaviours to design and development of new multichannel digital services. Thanks to the User Centered Design methodology, we pursue a unique and differentiating approach.
We design and develop advanced and user-centered digital solutions, with a strong expertise in web, mobile, cloud and system integration.
Our technical team has been developing easy-to-use solutions with high-quality interfaces for the leading companies in their sector.
We are one of the bleeding-edge companies in Europe in customer interaction platforms based on Artificial Intelligence and NLP (Natural Language Processing) algorithms. M4Assist and EVA are our flagship solutions.
We are one of the primary Italian players in customer operations outsourcing, with a strong focus on digital channels. We integrate traditional and digital, including our automated management platforms, to create a successful customer experience. That is why we are best performers in Sales and NPS.
We provide integrated IT solutions and vertical applications to manage all our multichannel contact centers, both inshore and offshore.
Our Hosted Contact Center platform, which ensures control over processes and performance of complex management systems, is in use at several clients in Europe.
Businesses are increasingly affected by Digital Transformation processes, which entail a series of remarkable changes. Digital Transformation is a progressive process that occurs at different levels and requires several skills and knowledge.
Our Academy has been created with the aim of raising awareness and training corporate teams to develop multidisciplinary digital skills and tackle transformation in a more effective way.
Assist Academy offers highly-specialized and flexible training programmes, designed to develop best of breed digital competences.