In the age of the empowered consumer, automotive companies do not need only good cars but they have to be excellent at building deep customer relationships across their life cycle.
Our team has been working in the last 15 years to help major automotive brands develop their multichannel CRM strategy, in order to increase acquisition and retention rates. We are Marketing Automation experts and we have helped to set up and customize major platforms, such as Salesforce Marketing Cloud and Teradata.
In particular, our Shoppers’ feedback platform has given to FCA Group a competitive advantage in terms of prospect knowledge and dramatically increased conversion rate. Our technology team designed and integrated customer contact platforms (Hosted Contact Center) to increase CRM actions efficiency and effectiveness.
Financial Services sector is facing an unprecedented change, with new technologies, regulatory issues and disrupting startups that are affecting consumer behavior and changing the way banks and insurance companies compete. What will make the difference will be Customer Experience.
We support major financial institutions to acquire, grow, retain and serve their customers. Our multichannel media center has contributed to make the Widiba the best bank in Europe for Customer Experience, and our UX team has redesigned the digital presence of banks and insurance companies such as Unicredit, Banca Mediolanum and Genertel. Our work has been recognized with many international accolades such as the Norman Nielsen Award for best Intranet.
Telecoms sector has experienced a phenomenal disruption, and mobile technology has completely transformed people’s lives.
We pioneered this customer experience evolution, building and managing innovative solutions, such as text care, chat, social care, mobile care apps, virtual assistants and A.I.-based customer care. Vodafone Italy has been recognized as one of the best companies in Europe for customer experience and My Vodafone, designed and developed by Assist, is the heart of their customer strategy.
Our inbound/outbound sales team closes thousands of deals per months through selling, up selling and cross selling campaigns, and our “Follow Up” system is presently used by Vodafone in five European countries, allowing customers to get a prompt reply through the “ask once” service model.
Liberalization, renewable energies and new delivery models are changing business and operating models in the utilities and energy sector. It becomes critical for utilities to connect and interact with their customers, building consistent experiences to keep them loyal.
We combine solid customer operations and digital innovation to support national and international utilities in improving operational effectiveness, increasing customer satisfaction and revenues, while reducing costs.
Our customer operations team has performed outstanding results for clients such as Eni, while our AI and design team support utilities like Enel and Heracom in their digital transformation process, building their communication channels around users’ needs and leveraging on Artificial Intelligence to manage complex projects.
The challenges that media sector is facing are huge: from the proliferation of channels to the increasing price competition, consumer expectations are rising and media companies are sometimes struggling to acquire and maintain their customers.
Customer experience for media companies is a complex combination of content and service. Customer care is key to improve satisfaction and reduce churn. Our work with top media companies such as Sky Italia has brought to impressive results in terms of customer acquisition and retention, making us a key partner for them.