Multichannel by nature

Our goal has always been to turn each contact between a company and its customers into a positive experience and a business result. We have been managing Multichannel Contact Centers since the beginning of digital communication, always helping our clients to expand and improve consumers’ experience.

We are the name of the game for digital operations

In Italy, we are the market leading company for digital customer care services. In 2016 we managed more than 60 million interactions with customers through digital channels in automated mode or through specialized agents. Our team of Contact Management experts is prepared to customize our solutions and service processes to satisfy all the client’s requirements at any time.

Large European presence

Our operation centers are located in different European areas, based on criteria such as proximity to relevant clients, availability of qualified human resources, language skills, cost-effectiveness, high standard of logistic and technological infrastructures, accessibility. We have call centers in Italy, Albania, Croatia, Tunisia.

Top class highly trained resources

Our operation centers are working in multichannel mode – voice, chat, text, email and social network, in order to provide the finest standards of service to end-customers.
Our operational employees and management staff are selected through severe criteria and constantly receive training sessions on communication, sales and customer care processes, as well as on specific service contents of our customers’ application domains.

A full range of services

Our outsourcing services managed by our operation hubs through any contact channel are designer and developed to provide assistance and solve problems, achieve business results and offer an innovative and satisfying customer experience.

WE OFFER THE FOLLOWING SERVICES
Multi-channel customer care
Assistance to web chat and video chat selling
Telemarketing
Multi-channel complaint management
Back-office and Document Management
Credit recovery and compliance with business policies
Appointment management
Technical assistance on digital channels
Customer experience monitoring