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AI-Powered Conversational IVR: Assist Digital’s event on Digital Transformation of the Voice channel.

AI-Powered Conversational IVR: Assist Digital’s event on Digital Transformation of the Voice channel.

Last month Assist Digital hosted over a hundred participants at its event focused on Conversational IVR. An interactive day held in the heart of the FinTech District of Milan where we were was able to present and discuss the current the state of the art, future perspectives and design strategies of the voice channel. Moderated with the contribution of experts from Assist Digital: CEO Francesca Gabrielli, Marco Palmonari, Head of AI Solutions, Luca Petroni, Head of Digital Strategy and Design, and Marzia Battaglia, Senior UX Designer, strategies, experiences and best practices were shared with the audience.

Special thanks to the corporate round table participants moderated by Enrico Donati Executive Chairman Assist Digital, in particular to: Gennaro Bisesti, COO of Europ Assistance, Andrea Bordoli, Head of Customer Banking Center Banca Mediolanum, Giorgio Gerardi, COO Customer Service of Poste Italiane , Paolo Tazzioli, Caring Services VP of TIM, and Vincenzo Viganò, Head of CRM and Billing Retail of Eni gas e luce.

 

Missed the event, see it AGAIN ON SOCIAL MEDIA

Were you not able to follow all the presentations or you want to see again the most significant moments? Search on Twitter, LinkedIn and Facebook with the workshop hashtags:

#workshopIVR

#ThinkDigitalThinkAssist

 

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