Artificial Intelligence that works

Since 2009 we have developed a strong A.I. competence center to design and deliver effective customer experiences through automatic channels. This involves process design, UI design, multi language NLP engine training, system integration, software engineering, hybrid operations.

Multilingual NLP Engine

Our set of solutions is based on an artificial intelligence advanced NLP (Natural Language Processing) multilingual engine specialized in message recognition, which has been adopted to support several processes, such as communication, customer acquisition, customer retention, customer care, customer experience monitoring.

M4Assist, the Interactive Messaging Platform

Our digital customer care platform, based on a proprietary semantic engine, enables customers to interact with companies in natural language through their favorite channels: text, app, instant messaging or e-mail. A highly flexible cloud-based hybrid solution, M4Assist brings a significant reduction to service costs

EVA Virtual Assistant

Our Enhanced Virtual Assistant, EVA, is a customizable virtual specialist that supports self-service and self-care activities on web and mobile. By combining Natural Language recognition with an intelligent Search Engine, it allows to assist final customers in 100% of the issues.

Interactions Conversational IVR

We are strategic partner in Europe of Interactions LLC, a world’s leading company on conversational customer care solutions.
Interactions’ “Conversational IVR” joins artificial intelligence with human support (human aided technology) to enhance speech comprehension capability and offer a smooth conversational experience.

VISIT INTERACTIONS SITE