Artificial Intelligence that works
Since 2009 we have developed a strong A.I. competence center to design and deliver effective customer experiences through automatic channels. This involves process design, UI design, multi language NLP engine training, system integration, software engineering, hybrid operations.
M4Assist, the Interactive Messaging Platform
Our digital customer care platform, based on a proprietary semantic engine, enables customers to interact with companies in natural language through their favorite channels: text, app, instant messaging or e-mail. A highly flexible cloud-based hybrid solution, M4Assist brings a significant reduction to service costs.
Interactions Conversational IVR
We are strategic partner in Europe of Interactions LLC, a world’s leading company on conversational customer care solutions.
Interactions’ “Conversational IVR” joins artificial intelligence with human support (human aided technology) to enhance speech comprehension capability and offer a smooth conversational experience.