We make your customers happy.

We design and deliver solutions to increase customer happiness, performance… and profits
Who we are

CRM and Digital innovation to improve customer experience and business performance

We are a Digital CRM solutions provider, blending Human and Digital to drive CRM Business Transformation.

We provide end to end services, combining CRM & Marketing Automation, UX Research and Design, Digital Solutions, Multichannel Operations and Artificial Intelligence.

At Assist, we work on the whole Customer Experience management process to turn every contact into a business performance.

Results are our trademark

For more than 15 years, we have been supporting well-known Italian and international companies to manage their customer relationships through operation centers active in 4 countries. In 2016, we managed more than 60 million customer interactions through digital channels.

50%

Al’s enabled interactions

70%

digital interactions

7

multichannel operations centers

2000+

people

+20% YoY

revenues growth

12

countries delivered projects

What we do

Our areas of expertise

We work with our clients to transform traditional customer services into a new multichannel organizational and technological platform, to create value in every single contact.

CRM & MARKETING AUTOMATION
DATA & SYSTEMS AUDIT

DATA ANALYTICS

CAMPAIGN DESIGN AND MANAGEMENT

MARKETING AUTOMATION PLANS

USER EXPERIENCE RESEARCH & DESIGN

USER TESTS

USER LABS

ETHNOGRAPHIC RESEARCH

PROTOTYPING

WIREFRAMING

DIGITAL DESIGN

DIGITAL SOLUTIONS
MOBILE APP 

WEB SOLUTIONS

IT ARCHITECTURE DESIGN

SYSTEM INTEGRATION

INTRANET DESIGN & DEVELOPMENT

CRM TECH SOLUTIONS
CONTACT CENTER APPLICATIONS

HOSTED CONTACT CENTER

FEEDBACK MANAGEMENT PLATFORM

SMART ROUTING SOLUTIONS

ARTIFICIAL INTELLIGENCE SOLUTIONS
EVA – VIRTUAL ASSISTANT
M4ASSIST MULTICHANNEL MESSAGING PLATFORM
NLP ENGINE

CHATBOTS

CONVERSATIONAL IVR

MULTICHANNEL CUSTOMER OPERATIONS
CUSTOMER CARE

INBOUND/OUTBOUND SALES

TELEMARKETING

CREDIT COLLECTION

BACK-OFFICE AND DOCUMENT MANAGEMENT

CUSTOMER CARE VIA SOCIAL NETWORKS

Our Management Team

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CEO Assist S.p.A.

Enrico Donati

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CEO Assist Digital

Francesca Gabrielli

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General Manager Assist S.p.A.

Franco Fradiani

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Head of Human Resources Assist S.p.A.

Giovanna Landi

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Head of Automotive Market and Marketing Automation Services Assist S.p.A.

Alessandro Pellizzari

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Head of Utilities & Media Markets Assist S.p.A.

Emilio Mazzola

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Head of Telco Market Assist S.p.A.

Vincenzo Roselli

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Head of Finance Market Assist S.p.A.

Andrea Monti

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Head of UK & International Markets Assist S.p.A.

Daniel Hunter

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Head of AI Solutions Assist Digital

Marco Palmonari

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Head of CRM Multichannel Operations Assist S.p.A.

Alessandro Belardinelli

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Chief Technology Officer Assist Digital

Valentino Accattoli

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Head of Design Assist Digital

Luca Petroni

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Chief Technology Officer Assist S.p.A.

Antonio Scalici

Where we are

Our offices

Our European office network is the ideal ecosystem to make business grow. In our locations you can live and breath the passion that guides us.

See our offices and culture

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